San Jose, CA, December 20, 2021 – FlemingMartin is pleased to announce that Bill.com, the leading provider of cloud-based software that simplifies, digitizes, and automates complex, back-office financial operations for small and midsize businesses, has hired Marvin Crues as their new Senior Director of Customer Success.
Marvin is an experienced customer support executive with 20+ years of experience which has spanned service, support, sales, helpdesk, transformations, and international markets. Marvin brings a proven ability to direct multiple locations, cultures, and languages with a focus on team development through empowerment to consistently improve and elevate the customer experience.
Most recently with Q2ebanking (NYSE: QTWO), Marvin was responsible for delivering and sustaining customer value and retention while leading the customer success strategy globally. Prior to Q2, Marvin served as Head of Virtual Customer Experience at Wayfair, where he led the Company’s customer and employee experience team. Earlier in his career, Marvin held various senior roles with Metromile (NASDAQ: MILE) and Electronic Arts (NASDAQ: EA) in their customer support organizations.
Bill.com is the intelligent business payments platform that brings AP and AR automation and new payment capabilities to small and midsize businesses. Customers use the Bill.com platform to manage end-to-end financial workflows and to process payments. The Bill.com AI-enabled, financial software platform creates connections between businesses and their suppliers and clients. It helps manage cash inflows and outflow. The company partners with several of the largest U.S. financial institutions, the majority of the top 100 U.S. accounting firms, and popular accounting software providers. Bill.com is headquartered in San Jose, California. For more information, visit bill.com.
FlemingMartin is a leading retained executive search firm with offices in Northern and Southern California. FlemingMartin partners with Boards, Private Equity Firms, and CEOs of companies to build successful execution-focused management teams. The Firm’s principals are trusted advisors and business partners who enable companies to gain powerful, far-reaching, and lasting contributions from their executive-level human capital. For more information, visit flemingmartin.com.