Palo Alto, CA, September 7, 2021 – FlemingMartin is pleased to announce that Bill.com, the leading provider of cloud-based software that simplifies, digitizes, and automates complex, back-office financial operations for small and midsize businesses, has hired Bala Venkataramanan as their new Vice President of Customer Support.
Bala is an accomplished customer care executive with 20+ years of customer experience transformation across global B2B and B2B in-house and outsourced customer service operations. Bala brings an obsession for customer experience with a commitment to creating a customer-centric employee culture that empowers teams to dramatically improve the complete customer experience.
Most recently with Intuit (NASDAQ: INTU), Bala was responsible for the overall expert network sourcing, footprint strategy, and partner relationships to deliver awesome customer experiences of Intuit Customer Success with a scope of 20,000+ customer care consultants across 6 countries and 20+ locations. Prior to Intuit, Bala served as Head of Global Operations & Business Excellence at Google, where he drove Google’s process excellence for their anti-fraud unit. Earlier in his career, Bala held various senior roles with HP (NYSE: HPQ) and SYKES (now part of Sitel Group), in their customer support organizations. He holds a Bachelors Degree in Statistics.
Bill.com is the intelligent business payments platform that brings AP and AR automation and new payment capabilities to small and midsize businesses. Customers use the Bill.com platform to manage end-to-end financial workflows and to process payments. The Bill.com AI-enabled, financial software platform creates connections between businesses and their suppliers and clients. It helps manage cash inflows and outflow. The company partners with several of the largest U.S. financial institutions, the majority of the top 100 U.S. accounting firms, and popular accounting software providers. Bill.com is headquartered in San Jose, California. For more information, visit www.bill.com.
FlemingMartin is a leading retained executive search firm with offices in Northern and Southern California. FlemingMartin partners with Boards, Private Equity Firms, and CEOs of companies to build successful execution-focused management teams. The Firm’s principals are trusted advisors and business partners who enable companies to gain powerful, far-reaching, and lasting contributions from their executive-level human capital. For more information, visit flemingmartin.com